Holiday Letting System         

New Forum:

News: We now have a Support Forum: Go to http://forum.erwwen.com

Problems and Queries

Before writing with problems or queries, please

1. Carefully read the information in the Help File provided with the product - you can download a copy by clicking here
2. Search the Support Forum at http://forum.erwwen.com
3. Read the Frequently Asked Questions (being superceded by the Support Forum)
4. Check the list of changes for each new release here.
5. Ensure you are running the latest release. Use Help / about to find which release you are using; then check http://erwwen.com/holletsys/download.htm to see what the latest release is. If necessary upgrade to this release.
6. If you are upgrading to a new release, and having problems, read this file.
7. read the rest of this Support and Help page.

For queries and support, you can then send an email - see contact details

Genuine program faults will be addressed, or bypasses provided. Also, on a best efforts basis, we will try to respond to your usage queries. All support is provided under the license agreement that was accepted when the software was installed.

News

28th June 2008: Announcement of V3.1 with many new features, and especially a new "MultiProperty view". More details are in Newsletter No 8.

4th September 2007: Announcement of V2.6 which supports Windows Vista. More details are in Newsletter No 7.

8th August 2007: A newsletter has been sent to existing users announcing a new beta which supports Windows Vista and the June 2007 release of V2.5. More details are in Newsletter No 6.

9th June 2007: A new release of the Holiday Letting System is now available. This contains major enhancements, especially in the area of producing letters from proformas. This release can be downloaded from http://erwwen.com/holletsys/download.htm This release also extends the expiry date of the evaluation version - all previous versions have expired. This is now the only supported version - you should upgrade to this new version if you are experiencing any problems.

See full details of recent releases. Also read the notes on how to upgrade that are here.

Existing users can upgrade at no extra charge. You are strongly recommended to upgrade to the new version as older versions are no longer supported.

Previous Newsletters:
Newsletter 2 (February 2004)
Newsletter 3 (December 2004)
Newsletter 4 (August 2005)
Newsletter 5 (August 2006)

Installation

The following files and information will assist you to install both the evaluation and the licensed copy.

ReadMe file for the installation - available here.

Installation hints and tips - available here.

Upgrading from an earlier release of the Holiday Letting System - available here.

Usage

The following links will take you to places where you will get advice on usage. Remember that the main place you should go for usage information is the Windows Help files. These are freely available with the Evaluation Version. The information here represents additions to the Help files, not a replacement. Information covered in the help files is not normally available here.

Frequently Asked Questions: available here.

Problems

If you are having problems, then review the following list of problems and bypasses available here.

Diagnostic Program:

In the event of problems understanding a problem (and normally only if asked to do so as part of the support) then follow this link for instructions on how to download and run the diagnostics.

Queries

If you have any further queries please don't hesitate to ask. Contact details are here.